Refund policy

Last Updated: July 20, 2026

Thank you for shopping with us. Please read our Return & Refund Policy carefully before placing an order.

Order Cancellation

Orders can only be cancelled before they are processed and dispatched. Once an order has been shipped, it cannot be cancelled.

Returns

We do not accept returns for products that have been delivered successfully, except in the following situations:

  • The product received is damaged during transit.
  • The wrong product has been delivered.
  • The product has a major manufacturing defect. 

To request assistance for any of the above situations, please contact our customer support within 48 hours of receiving your order. Requests made after this period may not be accepted.

Customers may be required to provide:

  • Order number
  • Clear photographs or videos of the product and packaging
  • Any other information requested by our support team for verification 

Refund Policy

As a general policy, all purchases made on our website are final, and we do not offer refunds for:

  • Change of mind
  • Incorrect product selection by the customer
  • Dissatisfaction due to personal preference
  • Products that have been used, damaged after delivery, or mishandled
  • Delays caused by courier partners or circumstances beyond our control 

Refunds will only be considered where required under applicable consumer protection laws or if we are unable to fulfill your order.

Replacement Policy

If a claim is approved after verification, we may, at our sole discretion:

  • Replace the product with the same item or an equivalent product; or
  • Provide another suitable resolution where replacement is not possible. 

We reserve the right to reject any request that does not meet the eligibility criteria outlined in this policy.

Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or incorrect:

  • Products showing signs of use
  • Products without original packaging
  • Products with missing parts or accessories
  • Items damaged due to improper handling after delivery
  • Clearance, promotional, or final sale items 

Shipping Charges

Shipping charges, if applicable, are non-refundable.

Customers may be responsible for return shipping costs where a return is approved, unless the return is due to an error on our part.

Inspection & Verification

All return or replacement requests are subject to inspection and verification. We reserve the right to decline requests that are found to be fraudulent, incomplete, or inconsistent with this policy.

Contact Us

If you have any questions regarding this policy or need assistance with your order, please contact our customer support team through the contact details provided on our website.

Email: urikastores@gmail.com

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.